We want you to be thrilled with your Furbaby Couture product and we stand behind the quality of every item we make. If something does not meet your expectations or if you need to exchange it for a different size or style, please contact us so we can make it right.
How do I submit a return request?
Click the profile icon in the store's navigation, or or go directly to your Account login page here.
1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
Once your return request is approved and shipping is necessary, an email will be sent to you containing detailed instructions regarding the shipping process.
What is your return policy?
Please visit and login to your Accounts page to submit a request for an exchange or return-for-store-credit.
In the case of an error on our end or if the product was damaged during shipping, we will gladly provide you with a pre-paid return shipping label and a replacement.
- Returns are made directly through your Accounts page within 21 days of the delivery date.
- The returned items must be in their original state, unwashed, unworn, and all tags must remain attached.
- Shipping costs for the original order cannot be refunded
Please be aware that refund processing may take 5 to 10 business days to reflect on your bank account, which is subject to the processing times of financial institutions.