Shipping & Handling Policy
At Furbaby Couture, we are committed to delivering your order safely, efficiently, and with the care your pet deserves. Please review our shipping policy below for full details regarding processing times, delivery expectations, and important shipping terms.
Shipping Coverage
We currently ship within:
* United States
* Canada
* Select international destinations (when applicable at checkout or via wholesale agreements)
If you are an international customer or retailer and your country is not available at checkout, please contact us at contact@furbabycouture.com for assistance.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During peak seasons, sales, or product launches, processing times may be slightly extended. In such cases, customers will be notified via email.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Estimated Shipping Times
Shipping times vary depending on location and shipping method:
United States
* Standard Shipping: 2–6 Business Days
* Express Shipping: 1–2 Business Days
Canada
* Standard Shipping: 2–6 Business Days
* Express Shipping: 1–2 Business Days
International Orders (if applicable)
* Standard International: 5–10 Business Days
* Express International: 2–5 Business Days
Please note that delivery times are estimates only and may vary due to carrier delays, weather conditions, customs processing, or peak seasonal demand.
Shipping Rates
Shipping costs are calculated at checkout based on:
* Destination
* Weight and size of order
* Selected shipping method
We may occasionally offer promotional free shipping thresholds (e.g., free shipping on orders over $99 within the U.S. and Canada), which will be clearly displayed on our website when active.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
If tracking does not update immediately, this is normal and reflects carrier processing times.
Lost, Stolen, or Damaged Packages
Furbaby Couture is not responsible for packages that are lost, stolen, or damaged after they have been handed over to the shipping carrier.
Once an order has been marked as “shipped,” responsibility transfers to the carrier. However, we are happy to assist you in filing a claim with the shipping provider.
If your package appears:
* Delivered but cannot be located
* Damaged upon arrival
* Lost in transit
Please contact us within 7 days of the delivery date at contact@furbabycouture.com with your order number.
We will assist you in resolving the issue where possible.
Incorrect or Incomplete Addresses
Customers are responsible for ensuring all shipping details are accurate at checkout.
If an order is returned due to an incorrect or incomplete address:
* The customer will be responsible for reshipping fees
* Original shipping costs are non-refundable
Please double-check your shipping details before completing your order.
Customs, Duties & Import Taxes (International Orders)
For international shipments, customers are responsible for any customs duties, taxes, or import fees imposed by their country.
These charges are not included in our product or shipping prices and are determined by local customs authorities.
We recommend reviewing your country’s import regulations before placing an order.
Shipping Delays
While we aim for timely delivery, delays may occur due to:
* Carrier disruptions
* Weather events
* High seasonal order volume
* Customs processing (international orders)
We appreciate your patience and will assist wherever possible.
Split Shipments
In rare cases, orders may ship in multiple packages depending on product availability. If this occurs, you will receive separate tracking numbers for each shipment.
Contact Us
For any questions regarding shipping or your order:
📧 contact@furbabycouture.com
Our team is happy to assist you.