Otis Chain

We offer free shipping over 99$ (U.S and Canada). Orders will ship 1­-2 business days after your order gets processed. Estimated transit times are as follows:

Domestic (U.S and Canada)

• Standard: 4-12 Business Days
• Expedited: 2-6 Business Days

International

• DHL Express: 2-5 Business Days
• Express International: 15 – 30 Business Days

Please refer to our Shipping FAQ here for specific shipping details!

We want to make sure your products fit your furbaby perfectly,

• Returns can be made through our Accounts page within 21 days of the delivery date
• For size exchanges please include the specifications in the notes before submitting your request
• A tracking code for your returned package must be provided (it helps us identify which package belongs to you)
• The returned items must be in their original state, unwashed, unworn, and all tags must remain attached
• Shipping costs for the original order cannot be refunded

Spot clean dirt or machine wash inside out on gentle cycle using cold water.

Hang garments to dry.

Do not iron.