Cloud Carrier

We offer free shipping over 99$ (U.S and Canada excl. beds). Orders will ship 1­-2 business days after your order gets processed. Estimated transit times are as follows:

Domestic (U.S and Canada)

• Standard: 4-12 Business Days
• Expedited: 2-6 Business Days

International

• DHL Express: 2-5 Business Days
• Express International: 15 – 30 Business Days

Please refer to our Shipping FAQ here for specific shipping details!

We want to make sure your products fit your furbaby perfectly,

• Returns can be made through our Accounts page within 21 days of the delivery date
• For size exchanges please include the specifications in the notes before submitting your request
• A tracking code for your returned package must be provided (it helps us identify which package belongs to you)
• The returned items must be in their original state, unwashed, unworn, and all tags must remain attached
• Shipping costs for the original order cannot be refunded

Please note: Return labels are the customer's responsibility and expense. We do not provide return labels.

Spot clean dirt or machine wash inside out on gentle cycle using cold water.

Hang garments to dry.

Do not iron.